FAQ

FAQ

 HOW MUCH DOES DELIVERY COST?

• DO YOU SHIP TO MY COUNTRY?

 HOW DO I PLACE AN ORDER WITH BESTEESROCK.COM?

 HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 WHAT IF I'M NOT IN WHEN DELIVERY IS ATTEMPTED?

 IS IT POSSIBLE TO TRACK MY ORDER?

 I WANT TO EXCHANGE MY ITEM?

 I HAVE RECEIVED A DAMAGED ITEM?

 I HAVE RECEIVED A WRONG OR INCORRECT ITEM?

 DO I HAVE TO PAY SHIPPING TO RETURN MY ITEM?

 CAN I RETURN ANYTHING?

• CAN I ORDER ITEMS THAT ARE 'OUT OF STOCK'?

 HOW CAN MY ITEM BE OUT OF STOCK WHEN I WAS E-MAILED A CONFIRMED ORDER?

 HOW CAN I PAY FOR MY ORDER?

• DO YOU ACCEPT CASH, WIRE TRANSFERS OR WESTERN UNION TRANSFERS?

• MY PAYMENT WON'T GO THROUGH, WHY IS THIS?

• IS IT SAFE TO USE MY CREDIT OR DEBIT CARD ONLINE?

 WHAT IS PAYPAL?

 HOW CAN I SEE THE STATUS OF MY ORDER?

 HAS MY ORDER BEEN SHIPPED?

 CAN I CHANGE ITEMS OR AMEND THE DELIVERY ADDRESS ON MY ORDER ONCE I HAVE PLACED IT?

 

• CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

• DO YOU HAVE A SIZING CHART?

• I WANT TO KNOW IF YOU CARRY A SPECIFIC BRAND/COLOR/SIZE/WIDTH? 

 

Q. HOW MUCH DOES DELIVERY COST?

International shipping is calculated by your location.

For destinations inside Europe shipping cost for one item is $6.99 and $8.99 to the rest of the world! Place a multiple order and get advantage of the combined shipping postage discount offered here as every additional item (after the first one charged $6.99/$8.99), shipped in same parcel, goes for $2.99.

 

Q.DO YOU SHIP TO MY COUNTRY?

As a global store we ship all over the world.

 

Q.HOW DO I PLACE AN ORDER WITH BESTEESROCK.COM?

After browsing our website and selecting the items you wish to purchase using the ‘Add To Cart’ button, you then need to click on the ‘Your Cart’ button in the top right corner of the website. Then simply proceed to checkout and follow the instructions on the screen in order to finalise your order and complete payment.

 

Q. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

You will receive an order confirmation email once you have placed your order and a shipping confirmation email  once the order has been shipped.

EUROPE

  • Orders to the European Union shipped using standard air mail usually arrive within 8 -15 working days - rarely few days more once dispatched.

  • All orders are processed within 3 working days.

  • All merchandise ships from Bulgaria, Europe.

  • All shipping methods come with tracking visibility. All tracking numbers are sent with shipping confirmation email once it has been dispatched from our warehouse. If you do not receive the tracking number, please contact us.

REST OF THE WORLD

  • For countries outside of the European Union, your order is shipped via standard air mail and usually arrives within 15-30 working days once dispatched (longer around Holidays such as Easter/Christmas etc!).

  • All orders are processed within 3 working days.

  • All merchandise ships from Bulgaria,Europe.

  • All shipping methods come with tracking visibility. All tracking numbers are sent with shipping confirmation email once it has been dispatched from our warehouse. If you do not receive the tracking number, please contact us. Here is the web page http://trackitonline.ru/?service=track on which you can track your parcel.

 

• Import duties and taxes are the customer's responsibility. Besteesrock.com is NOT responsible for any import duties and/or import taxes. Most of the cases there are no such.

 

Q. WHAT IF I'M NOT IN WHEN DELIVERY IS ATTEMPTED?

If you are not in when delivery is attempted, a postal notice will be left by our delivery agent explaining what to do next. You are usually given the option to either pick up your parcel from your local Sorting Office or Post Office, or to arrange a new delivery date. If you fail to do this, the parcel will be return to sender as “Unclaimed”. Please note in such cases, we are unable to help and the return will not be our “fault”.

 

Q. IS IT POSSIBLE TO TRACK MY ORDER?

Yes, sure, you can track your order as we ship registered airmail, providing tracking number. Tracking numbers should be automatically e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact us. You can check the tracking record of the parcel at: http://trackitonline.ru/?service=track&CCode=EN

 

Q. I WANT TO EXCHANGE MY ITEM? 

If you would like to exchange clothing for a different size, please ensure your goods are returned in original brand new condition. We do not accept returns of any worn or/and washed items. We will accept returns on merchandise as originally sent. Returns accepted within 14 days of the day on which the item was delivered. Restocking fee of $2.99 will be applied, calculated individually for each purchased item. Buyer is responsible to pay for the cost of returning the item.

 

Q. I HAVE RECEIVED A DAMAGED ITEM?

If your order has been damaged in transit please get in touch! We can be reached by email This email address is being protected from spambots. You need JavaScript enabled to view it. , quoting your order number, providing photographs of the item and parcel as received.

 

Q. I HAVE RECEIVED AWRONGOR INCORRECT ITEM?

 

If your order has been sent wrong or incorrect, please get in touch before returning it to us! We can be reached by email at This email address is being protected from spambots. You need JavaScript enabled to view it. , quoting your order number, providing photographs of the item and parcel as received. This will allow us to offer best possible solution.

 

Q. DO I HAVE TO PAY SHIPPING TO RETURN MY ITEM?

We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, we will most probably send replacement or get you refunded.

 

Q. CAN I RETURN ANYTHING?

We do not accept returns on costumes or any worn items. We will accept returns on merchandize as originally sent.

 

Q. CAN I ORDER ITEMS THAT ARE 'OUT OF STOCK'?

We are unable to take orders for items that are currently out of stock.Please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.when they will be available.

 

Q. HOW CAN MY ITEM BE OUT OF STOCK WHEN I WAS E-MAILED A CONFIRMED ORDER?

Rarely there is an error in our inventory and this isn't actually discovered until the warehouse attempts to pull the items for the order.

 

Q. HOW CAN I PAY FOR MY ORDER?

We do accept only Paypal payments.

 

Q. DO YOU ACCEPT CASH, WIRE TRANSFERS OR WESTERN UNION TRANSFERS?

WE DO NOT ACCEPT CASH, WIRE TRANSFERS OR PAYMENTS BY WESTERN UNION TRANSFERS.

 

Q. MY PAYMENT WON'T GO THROUGH, WHY IS THIS?

Payment may be declined for several reasons. If you do not have enough funds in your account to cover the total cost of the order, if there are discrepancies between your billing and delivery addresses or if you have supplied incorrect card details your payment may not be accepted. If you are unsure whether your payment has gone through, please do not hesitate to contact Paypal for the possible cause for more information as to what the issue might be.

 

Q. IS IT SAFE TO USE MY CREDIT OR DEBIT CARD ONLINE?

Yes. We have a secure website where your information is completely protected. We also do not store any of your credit card information for your safety.

 

Q. WHAT IS PAYPAL?

Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com for more information. Payment done through it are inconvenient and easy.

 

Q.HOW CAN I SEE THE STATUS OF MY ORDER?

If you have placed your order, you were e-mailed a confirmation the order is received. You will get one also when it is shipped. Otherwise, if oyu have opened an account with us, all you need to do is log in to your account using your email address and password. If you click on ‘Order History’ you will see the current status of your order. If you are having trouble logging in to your account, please get in touch via This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Q.HAS MY ORDER BEEN SHIPPED?

Once your order has been sent out to you we will send you a dispatch confirmation email. Alternatively, you can check whether your order has been dispatched by logging in to your account and viewing your order history or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Q.CAN I CHANGE ITEMS OR AMEND THE DELIVERY ADDRESS ON MY ORDER ONCE I HAVE PLACED IT?

Due to our fast processing and dispatch times, we are unable to guarantee requests to change orders once they have been placed. However, please feel free to email our customer service team within an hour of placing your order, but still please note: we can’t promise we can follow your request. Hope you understand.

 

Q.CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

We require cancellation requests to be sent to us up within one hour after placing your order. Therefore if you wish to cancel your order, please email us on This email address is being protected from spambots. You need JavaScript enabled to view it.For your request to be processed successfully, please ensure you put ‘Cancel Order’ and your order number in the subject of your email.

 

Q. DO YOU HAVE A SIZING CHART?

Different items may be printed on different apparel brands, so one sizing chart will not suffice. We do state average fitting instructions based on the measurements provided by the brand/supplier. However, this isn't 100% for all our customers. If that is the case for you, we do accept returns!

 

Q. I WANT TO KNOW IF YOU CARRY A SPECIFIC BRAND/COLOR/SIZE/WIDTH?

Please visit BESTEESROCK.com to see our list of current brands and sizes as we work with different suppliers. Most fo the items we offer for sale are on brand Gildan.

SIZES If you can't find the information you are looking for, feel free to contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it.  with any questions. We would be happy to help you!

 

besteesrockFINAL

Here you will be able to find a lot of T-shirt you were looking for “since forever” or use to own 25 years ago. Your son likes that great newcomers and digging that T-shirt he saw at their show last weekend? We can also get you covered as we keep on getting in stock all the up-to-date titles. Check also our “New arrivals” section - we may get you hooked up with a band you missed checking out before.

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